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FAQ

Where is your office located?

Therapy takes place virtually, so you can meet your counselor from the comfort of your home.

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Do I need special equipment?

You just need a device with a camera and microphone, and a private, quiet space.

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Which counselor will I see?

After your initial consultation with Nakia Roberson, she’ll help you decide which counselor is the best fit for you. That may be based on what you’re wanting to work on or your schedule availability.

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What are your hours?

Hours vary by therapist, as each clinician sets their own schedule. We offer flexible appointment times, including some evening and weekend availability. Please check your therapist’s calendar or contact us to find a time that works best for you.

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Do you take insurance?

Some of our counselors accept insurance, while others are private pay. Private pay services are considered out-of-network, and we do not bill insurance directly. We can provide a superbill for you to submit to your insurance company for possible reimbursement. We recommend calling the number on the back of your insurance card to ask about your out-of-network benefits. 

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Why would I not want to use my insurance benefits?

Using insurance for mental health care has some considerations:

  • Diagnosis Required: Insurance often requires a mental health diagnosis for coverage. While our counselors are trained to provide diagnoses, we prefer to focus on growth and support without labeling whenever possible.

  • Limited Coverage: Insurance may limit the number of sessions or the techniques we can use, which can restrict the full range of therapy tools available to you.

  • Privacy Concerns: Using insurance means your treatment becomes part of your insurance history and could be considered a pre-existing condition, potentially affecting future insurance coverage.

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Couples Counseling and Insurance:
We do not accept insurance for couples counseling. Many insurance plans do not cover couples therapy, and filing a claim would require providing details about both partners, which raises privacy concerns. Couples sessions are best handled privately so we can provide the most effective and confidential care.

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How long is a session?

Most sessions last 45–60 minutes, depending on the service, unless otherwise noted. If a longer session is needed, we’ll discuss it with you when scheduling.

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How many sessions will I need?

The number of sessions varies for each person, depending on your individual needs, goals and challenges. Scheduling and attending sessions regularly and completing any homework or exercises your counselor assigns can help you make progress.

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How much do you charge?

Fees vary based on the counselor’s experience and credentials, ranging from $100 to $215 per hour. We accept cash, checks, and credit cards. Payments are processed through HIPAA-compliant platforms like IVYPay, SimplePractice, or Headway, which protect your information and only store the last 4 digits of your card. Payment in full is expected at the time of your session.

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NOTICE TO CLIENTS

Licensure Board Information

The Texas Behavioral Health Executive Council regulates licensed mental health professionals in Texas.

If you have questions about licensure or professional standards, you may contact BHEC directly:

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Texas Behavioral Health Executive Council – https://bhec.texas.gov/contact-us/

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Filing a Consumer Complaint

If you wish to file a consumer complaint regarding mental health services, you may do so with the Texas Office of the Attorney General:

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Office of the Attorney General – https://www.texasattorneygeneral.gov/consumer-protection

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Health Records

You have the right to request a copy of your mental health records. To do so,

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1. Submit a written request to our practice that includes your name, date of birth, and

2. How you would like to receive your records.

 

Requests can be submitted via email (admin@nextstagecounseling.com), through the secure client portal, or in writing.

 

In accordance with Texas law, we will respond within 15 days. Please note that there may be a fee for preparing records, with additional costs for printed copies. If you have any questions, please contact our office for assistance.

Speak to our clinical director about the fees associated with records requests.​

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